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Roosevelt D’Souza is Executive Director for The Nielsen Company’s Retail Measurement Services across India. In this role he oversees the Client Service function for an organization that measures, tracks and analyzes the world’s largest universe of retail stores. During his time in this role he has launched transformative servicing initiatives to create consumer and trade intelligence that offers leading Indian and multinational organizations an unparalleled view of their markets.
Prior to this Roosevelt led key Business Process Improvement projects for Nielsen’s Customized Research business across India to create a successful framework for world-class standards of quality, speed and efficiency. An accomplished expert in Customer Satisfaction and Experience, Roosevelt also led this discipline for the markets of Asia Pacific, India, Middle-east and Africa during this period.
A strong advocate for a deeper understanding of clients’ business issues, he has worked with global organizations like J.D.Power to conceptualize and implement some of India’s largest automotive studies. His experience spans a variety of methodologies and mission critical projects for some of the world’s largest corporations who have turned to him to help shape their market and customer strategies for India over the last two decades.
Before joining The Nielsen Company, Roosevelt was part of Dun & Bradstreet MRAS’ Industrial Market Research unit, working across industries such as Heavy Engineering, Packaging and Industrial Goods where he gained an expertise in market sizing and estimation techniques.
Roosevelt began his career with SAMIR, Mudra’s research unit and is an Engineer in Electronics and Telecommunication by qualification.
He is based in Mumbai, India.
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